July 31, 2007 at 4:04 pm (Uncategorized)
“At least once every human should have to run for his life, to teach him that milk does not come from supermarkets, that safety does not come from policemen, that “news” is not something that happens to other people.” - Robert Heinlein, The Number of the Beast.
Read the rest of this entry »
22 Comments
July 17, 2007 at 4:41 pm (Uncategorized)
14 Comments
July 16, 2007 at 10:12 am (Uncategorized)
Sprint Kicks Out People Who Appeal Too Much
I remember, long ago, someone (Raph, I think?) said that customer service costs could be cut to nothing if you just banned the people who appealed. I remember people freaking out at the time, not realizing that no one was seriously suggesting we as an industry take this step, but stating an observable fact. Read the rest of this entry »
29 Comments
July 10, 2007 at 8:57 am (Uncategorized)
The scene was the New York Comicon. I was walking along the rows with some guys I knew from a media outlet. Among them was an African-American gentleman. Read the rest of this entry »
45 Comments
July 6, 2007 at 8:34 am (Uncategorized)
16 Comments
July 3, 2007 at 5:41 pm (Uncategorized)
43 Comments
July 3, 2007 at 8:32 am (Uncategorized)
18 Comments